Mountain Hospice Receives Hospice Honors Rewards

Mountain Hospice Named a 2018 Hospice Honors Recipient

Belington WV May 22, 2018 — Mountain Hospice has been named a 2018 Hospice Honors recipient by HEALTHCAREfirst, the leading provider of Web-based home health and hospice software, billing and coding services, CAHPS surveys and advanced analytics. Hospice Honors is a prestigious program that recognizes hospices providing the highest level of quality as measured from the caregiver’s point of view.

“We are excited to recognize the 2018 Hospice Honors recipients for their hard work and dedication to providing exceptional care,” said J. Kevin Porter of HEALTHCAREfirst. “I congratulate Mountain Hospice on its success in achieving this highest of honors.”

Award criteria were based on Hospice CAHPS survey results for an evaluation period of October 2016 through September 2017. Award recipients were identified by evaluating performance on a set of 24 quality indicator measures. Performance scores were aggregated from all completed surveys and were compared on a question- by-question basis to a National Performance Score calculated from all partnering hospices contained in the HEALTHCAREfirst’s Hospice CAHPS database. Hospice Honors recipients include those hospices scoring above the HEALTHCAREfirst National Performance Score on 20 of the evaluated questions. HEALTHCAREfirst holds a special recognition, Hospice Honors Elite, to honor hospices scoring above the HEALTHCAREfirst National Performance Score on all 24 of the evaluated questions. Please visit HEALTHCAREfirst’s website at www.healthcarefirst.com to learn more about HEALTHCAREfirst Hospice CAHPS survey program as well as the Hospice Honors awards.

Mountain Hospice, Don Trimble, CEO, credits our hardworking team of nurses, aides, and personnel for our success. “I am very proud of our team. We work extremely hard on a daily basis to make sure our patients and their loved ones feel supported. We want them to be confident that they are not on this journey alone. We will continue to set our standards high and give the best hospice services possible.”

About Mountain Hospice:

Mountain Hospice provides comprehensive programs for the residents of Barbour, Grant, Mineral, Pendleton, Pocahontas, Randolph, and Tucker Counties in West Virginia. This includes physiological. Psychological, social, and spiritual comfort and care for the terminally ill individual, family, and close friends. We provide “Comfort & Compassion When It’s Needed Most.”

About HEALTHCAREfirst

 HEALTHCAREfirst provides web-based technologies and services to improve business and clinical operations for over four thousand home health and hospice providers across the United States. Based in Springfield, MO and one of the fastest growing providers of its kind, the company provides agency and clinical management software, outsourced revenue cycle management services (billing, coding and OASIS Review), CAHPS surveys, and advanced analytics, in any combination. HEALTHCAREfirst’s breadth of solutions offers agencies a single source to improve patient care, create operational efficiencies, increase profitability, and simplify CMS compliance. With HEALTHCAREfirst, agencies can focus on patients instead of paperwork. For more information, please call 800.841.6095 or visit the company’s website at www.healthcarefirst.com.

Mountain Hospice Recent State Survey Resulted in Zero Deficiencies

Mountain Hospice had their Triannual Survey from WV State Surveyors and were found to be deficiency free. The State Surveyors conduct an in depth review of the entire Hospice Program.

They do chart reviews on current and deceased patients; assess the Bereavement and Volunteer Program, and they conduct on site patient visits with the nursing staff. The State Surveyors ensure that Mountain Hospice follows the Conditions of Participation for Medicare from patient care to billing practices.  What does this mean for our patients?  It means that Mountain Hospice understands how important it is to deliver the best Hospice Services possible. From leadership to bedside staff, this high level quality care was demonstrated to the State Surveyors.  Our referral sources entrust the care of their patients to the staff of Mountain Hospice at a time that is very difficult for the patient and their loved ones. Mountain Hospice knows that it takes dedication from all of the staff in order to accomplish this.

CEO Don Trimble stated, “ I am very proud of our team. We work extremely hard on a daily basis to make sure our patients and their loved ones feel supported.  We want them to be confident that they are not on this journey alone.  Our deficiency free survey confirms this. We will continue to set our standards high and give the best Hospice Services possible.”

Mountain Hospice supports families

BELINGTON — Social workers at Mountain Hospice help provide support and education to patients and families who are facing a terminal illness. In addition, they help with advance directives and making patients’ wishes at end-of-life known.

The social workers at Mountain Hospice often go above and beyond their duties as social workers, spending a little extra time with a patient or family member who needs extra care. Or you may hear of a social worker who helped a husband and wife renew their wedding vows after 63 years of marriage or take one last vacation together to the beach. You may hear of a social worker who helped get a ramp built for a patient so she could get outside and enjoy her garden and grandchildren. A social worker may help a veteran get the services they deserved through their local Veterans Affairs Clinic. The social workers at Mountain Hospice are touching the lives of the patients and families each day in their own special way. Mountain Hospice social workers stand up for patients and families.

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